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Operations Manuals – a How to from Kelli of Even Keel Ops

Operations Manuals: a How To | Creating clarity and efficiency in your business by creating an operations manual | Jenn Wells Design

 

Full disclosure, Kelli is my BBF (business best friend). I would be sharing her stuff with you regardless but this post I specifically requested because Kelli’s video on setting up your operations manual made a huge difference to the way I organize and run my business.

Here’s Kelli…

Your business is starting to gain traction, and you’re stoked. You’ve learned all about business finances, email marketing, and sales funnels. You’re hitting your business goals each month, and you can’t wait to see what comes next.

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Client Spotlight – On N Up Coaching Website Design

Client Spotlight: On N Up Coaching Website | Header graphic | Jenn Wells Design

The Client: On N Up Coaching

If I had to do an elevator pitch for Paul, I would say, “Running a business, working with a team, and finding a new job are all drastically different segments of professional life. But they have one thing in common: transition. Business owners, coworkers, and job seekers all need to be able to adapt to change. If they want to make the most of their lives, they need to take it a step further and optimize change. Paul helps professional people to do just that – adapt to and optimize times of transition in their lives.”

In other words, Paul is a business coach. And he needed his coaching website to reflect the reassurance and encouragement his clients seek from him.

Initial Concepts: Website Redesign

I’m already kicking myself for not taking a screenshot of Paul’s previous site. Since I didn’t I’ll have to describe it and hope you get the picture. Aesthetically, the old site wasn’t bad, but it had some issues with mobile responsiveness and the navigation was unclear. A big part of Paul’s social strategy involves blogging and his blog posts weren’t emphasized, nor were they easy to access. Stylistically, I decided to stick with the color and style since they matched Pauls’ logo and the company feel he wanted, but we decided to modernize it a bit and really overhaul the user experience.

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Social Media – Why You Need [Facebook/Twitter/Instagram/LinkedIn]

Social Media: Why You Need It | Social media is a tool that can benefit your business in many ways: marketing, branding, sales, networking, and so on. Are you getting all the benefits from your social accounts? | Jenn Wells Design

 

I was reading an article that said the term “social media” is outdated because users don’t think of Twitter, Instagram, and Facebook as a collective. People don’t say, “I use social media” they say, “I like Twitter.” Or Snapchat or Vimeo or whatever.

I don’t fully agree – I think the term “social media” is out there often enough that it’s not confusing anyone. BUT it is true that no one needs to use every social media network there is. Nor is that possible.

While we can’t be present everywhere, we do all need to be present somewhere. Rather like networking, your target market is probably not at conferences, marathons, volunteer events, AND the bar. But they’ll be at one or two, so it makes sense to visit once in a while and get to know them.

Let’s talk a little more about that.

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